IPTV South Africa

    Refund Policy

    Last updated: 14 October 2026

    1. General

    This policy sets out when IPTV South Africa refunds a subscription and how to ask for it.

    2. Check compatibility first

    Every order starts with an order request: you choose your plan and your device, then complete the order with our team on WhatsApp. There is no free trial.

    We strongly recommend contacting support before you buy to check that your device is compatible.

    3. When a refund is given

    • Major technical problem: the service does not work at all on your devices and our team cannot fix the problem within 48 hours.
    • Double charge: you were charged twice by mistake.
    • No activation: your subscription was not activated within 24 hours of payment.

    4. When a refund is not given

    • A change of mind after the service has been activated
    • Problems caused by your own internet connection or power supply
    • Incompatibility with a device that is not listed among the compatible devices
    • A breach of the terms of service
    • Misuse of the service (shared or resold login details)
    • A request made more than 7 days after purchase

    5. How to ask for a refund

    1. Contact support on WhatsApp or by email
    2. Give your name, the date of purchase and your proof of payment
    3. Describe the problem precisely
    4. Let our technical team try to fix it
    5. If the problem continues, your request is assessed

    6. Processing time

    Requests are reviewed within 48 hours. Approved refunds are paid back using the original payment method within 3 to 7 working days.

    7. Partial refunds

    In some cases, a partial refund for the unused part of a 12-month subscription may be offered.

    8. Where to send a refund request

    This policy does not limit any right you have under South African consumer law.

    Questions about trials and refunds

    Is there a free trial, and what is the refund policy?

    There is no free trial. You can request a refund within 7 days of purchase if a major technical problem cannot be fixed within 48 hours, if you were charged twice, or if your subscription was not activated within 24 hours. Requests are reviewed case by case, as set out in the refund policy.

    Read the refund policy

    How do I request a refund?

    Write to our support on WhatsApp or by email within 7 days of purchase. Give your name, the date of purchase, your proof of payment and a short description of the problem. We review the request within 48 hours; approved refunds are paid back using the original payment method within 3 to 7 working days.

    All questions about IPTV in South Africa

    Refund Policy — this document applies to our IPTV service in South Africa and to every 12-month IPTV subscription.