IPTV South Africa

    Privacy Notice (POPIA)

    Last updated: 14 October 2026

    1. Who is responsible for your personal information

    The responsible party is the seller trading as IPTV South Africa, Francis Roets, 570 Camel Street, Msukaligwa, Gert Sibande, 2370, South Africa. This notice explains what personal information we collect, why, how long we keep it and the rights you have under South Africa's Protection of Personal Information Act (POPIA).

    2. What we collect

    • Identity and contact details: your name, email address and WhatsApp number when you order or contact us
    • Order details: the plan chosen, the type of device and, for some devices, its MAC address
    • Payment confirmation: the EFT reference or card receipt needed to confirm your payment; card details are processed by the bank or payment provider and are not stored by us
    • Technical data: IP address, browser and device type, recorded in the server logs of this website

    3. Why we use it

    • To process your order and activate your subscription
    • To confirm payments and handle refund requests
    • To provide support by WhatsApp and email
    • To keep the website secure and working
    • To meet our legal obligations

    4. Lawful basis

    We process your information to conclude and perform the subscription contract you ask for, to comply with legal obligations, to protect our legitimate interests (security of the service) and, for optional cookies, with your consent.

    5. How long we keep it

    We keep your information for the duration of your subscription and then for up to 3 years after it ends, unless a law requires a different period.

    6. Who we share it with

    • The bank or payment provider that processes your payment
    • The hosting provider of this website
    • WhatsApp (Meta), which carries the messages you send us
    • Authorities, when the law requires it

    We never sell your personal information.

    7. Transfers outside South Africa

    Messaging and hosting providers may store data in other countries, so your information may be processed outside South Africa, only for the purposes set out in this notice.

    8. Your rights

    • Ask whether we hold personal information about you and request access to it
    • Ask us to correct or delete information that is inaccurate, out of date or no longer needed
    • Object to processing based on our legitimate interests
    • Withdraw your consent to optional cookies at any time

    To exercise these rights, write to [email protected]. We reply within 30 days.

    9. Security

    Access to customer information is restricted to the people who need it to provide the service, and the website is served over HTTPS.

    10. Cookies

    The cookie banner lets you accept all cookies, keep only the essential ones or decline them. Essential storage remembers your choice; no cookie is used for advertising.

    11. Contact

    12. Complaints

    If you believe your personal information has been mishandled, contact us first. You also have the right to lodge a complaint with the Information Regulator (South Africa).

    Privacy Notice (POPIA) — this document applies to our IPTV service in South Africa and to every 12-month IPTV subscription.